Posted on February 5, 2011.
English: Could any native English speakers please edit and correct this problem? Maintenance and repair products XXXXXXXXXXXXXXXXXXXX Report Regarding (including demand for improving product quality)
eReport Service
A series of complaints about defects not related to normal wear and tear have been raised about a product XXXXX.
(# XXXXXX, serial number XXXXXXXXXXXXXXXXXXXXXXXXX)
A customer that you have purchased a product and eventually XXXXXX known defects four times a year.
Purchase Date: April 2008
Store Bought XXXXXXX Department Store
First incident in July 2008
· Center locking faulty (lock was difficult to close from purchase).
· Problems at two locations on the starter cover and a slot on the rear wheel rubber.
· Customer stated that they had bought the product because they believed XXXXXXXXXXXX be a reliable manufacturer that they were shocked by the speed with which the product began.
· Product was repaired immediately, but was unable to determine a direct cause of the outage.
Incident on September 2, 2008
· Defective wheel caster (damage to a wheel)
Feb. 3 incident, 2009
· Structure defective.
· When baggage is a total distortion occurs in the product when you pull the top handle of the product.
aec The client was also shocked that a product used only five times in the space of one year should be repaired three times, and I was disappointed in XXXXXXXXXXX, calls for investigation and report the cause of defect as soon as possible. Customer has filed a report with the Hayashigo organism (the origin XXXXXX Ministry of purchase) for this purpose.
April 4 incident, 2009
· Structure defective.
· Distortion in an identical incident in February 2009, which was repaired,
(Photo credit attached separately).
· A thorough investigation is called from that particular client.
<Present Situation>
a A leader XXXXXXXXX Department Store has visited the customer to apologize directly.
a XXXXXXXXXXXXXXXX All products have been temporarily withdrawn from the shop until a thorough investigation into the cause of defects and improvements in product quality.
ac As the customer specific product may have been an isolated case, we sent two of its product and a new product of the same type of comparison to a third party (The Chemical Society of Japan) for testing consumer products. An abnormal curvature of the frame has been observed, measured 10 mm in the upper opening of the product. materials and inspection of documents were sent to Hayahsigo.
a In Japan, compared with domestic products, the failure rate and repair products XXXXXXX is abnormally high, especially on the wheels and frame.
a It is impossible to leave the matter in the state, or to attribute the incident to a sudden eruption of a coincidence, without allowing serious damage to the brand XXXXXXXXXX in the Japanese market as well as consumer confidence for market department stores. It is therefore necessary to make a sincere and thorough response to both the client and XXXXXXXXXXXX Department Store.
<Demands>
As leaders XXXXXXXXXX Department Store, we ask for a response to the request dollowing:
a We have heard that on the wheel, as the improvements made in 2008, incidents of the complaint have not been particularly high. In addition, according Hayashigo, repair incidents have decreased. However, compared to products manufactured by domestic companies we still believe that incidents requiring repairs are exceptionally high. Do you plan to do other i.
